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General (GNRL) – Used by an originating depository financial institution and/or a receiving depository financial institution (ODFI/RDFI) to exchange information with another depository financial institution. The information contained within the case cannot contain transaction details of an ACH entry.
If you need to send a GNRL, submit an exception request to the Federal Reserve Banks.
As stated in the March 20, 2020, ACH Operations Bulletin #3-2020 (Off-site), Nacha is providing temporary relief from deadlines for delivery of certain records required under the Nacha Rules. For the duration of the national emergency surrounding COVID-19, Nacha will allow 20 banking days—doubling the usual 10 banking days allowed—for ODFIs to provide a proof of a Receiver’s authorization following the RDFI’s request and for RDFIs to provide a copy of a consumer Receiver’s Written Statement of Unauthorized Debit after receipt of an ODFI’s request.
The FedACH Exception Resolution Service has been modified to accommodate the extended deadlines for as long as the temporary changes to the Nacha Rules remain in place.
|Federal Reserve Bank Reporting Time Frame||If||Then the Federal Reserve Banks will|
|GNRL case types does not have a reporting time frame as the request is not related to a specific ACH entry.||The Requestor is a Full-Service Participant* and the Responder is a Full-Service Participant or a Partial Service Participant* of the Exception Resolution Service||Send a same day acknowledgement to the Requestor if received by 8:00 p.m. ET
Send a new exception case to the Responder
|GNRL case types does not have a reporting time frame as the request is not related to a specific ACH entry.||No response is received from the Responder after 20 business days from receipt of the request||Send a cancellation message to the Requestor and close the case|
|GNRL case types does not have a reporting time frame as the request is not related to a specific ACH entry.||The Requestor receives a response and no action is taken by the Requestor after 20 business days from receipt of the response||Close the case|
|The Requestor is not a Full-Service Participant of the Exception Resolution Service||Send a cancellation message to the Requestor and close the case|
|The Responder is not a Participating Bank of the Exception Resolution Service||Send a cancellation message to the Requestor and close the case|
*Refer to the General Notes section for the definitions of the Exception Resolution Service Participant roles.
|Field Name||Field Description|
|Case Type||The investigation type that is being sent - GNRL.|
|Requestor ABA||The nine-digit routing number of the institution that is submitting the exception request to the Federal Reserve Banks.|
|Responder ABA||The nine-digit routing number of the institution that will receive the exception request from the Federal Reserve Banks.|
|Contact Name||The name of an individual who could be contacted regarding the submission of the exception request.|
|Telephone Number / Extension||The telephone number of the Requestor; to be used if there was a question regarding the exception request.|
|Reference Number||The reference number assigned to the exception as it is known by the Requestor of the message.|