Exception Resolution Service Quick Reference Guide (QRG)
This quick reference guide is designed to provide helpful guidance on how to submit exception cases, the allowable case types for submitting exceptions and supporting documentation requirements. It should be used in conjunction with the Exception Resolution Service Guide referenced in Operating Circular 5, Appendix D. The Exception Resolution Service Guide, which refers to this quick reference guide for certain operational details, can be located on FedLine® Home via the path FedLine Training > FedACH® > Exception Resolution Service. Please refer to Operating Circular 5, Appendix D and the Exception Resolution Service Guide for definitions of certain terms used in this quick reference guide.
By using the Federal Reserve Banks Financial Services your institution is reminded of its security obligations under the Reserve Banks Operating Circulars. It is paramount for every institution to be security conscious and apply commercially reasonable measures to avoid a security compromise.
Case Types
Includes detailed information for case types including:
- Listing of the proper usage of each case type
- Action to be taken by your financial institution
- Action taken by the Federal Reserve Banks
- Information requirements for opening a case
General Notes
Find general information regarding Exception Resolution Service requests and documentation guidelines.
Federal Reserve Bank Offline Service Participants (ACH Only)
Federal Reserve Bank Offline Service Participants are financial institutions that have designated the Federal Reserve Banks as an authorized user to access and use the functionality of the application on behalf of the Offline Service Participant. The Federal Reserve Banks will request and respond to ACH exception case requests coming through the Exception Resolution Service for customers who have signed up under a completed Participation Agreement (PDF). Federal Reserve Bank Offline Service Participants:
- May be used for ACH exception cases only
- Are limited to a maximum of 20 initiated requests per month
- May not initiate ACH exception case messages using the General (GNRL) case type
- Must have a correct phone number and email address on file
- Will be contacted between 8:30 a.m. ET and 5:00 p.m. ET if the Federal Reserve Banks need to facilitate and communicate responses to requests
- Are required to download and complete the FedACH Exceptions Case Request Form (PDF) and email it along with any attachments to FRBExceptionRequest@atl.frb.org to initiate an exception case
Exception Resolution Service Status Reports (ACH Only)
Available to FedLine Solutions customers with access to the Exception Resolution Service application as a menu option. The report is generated at the end of each processing day and it will provide financial institutions with a daily recap of the exceptions where they are the Requesting Exception Resolution Service Participant (Requestor) or Responding Exception Resolution Service Participant (Responder) and reflect all requests that are pending an action from the financial institution.