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Contact

The Federal Reserve Banks are committed to providing you with the support you need when using our services. Use "Find Your Contacts" to create a directory customized to your ABA or find contact information by service area below.

Find Your Contacts

Enter your institution's ABA number and click "GO" for a customized list of Federal Reserve Financial Services support contacts, including your account executive.

Contacts by Product

FedLine® Solutions

Assistance with specialized technical support and service setup related to FedLine® Customer Access Solution.

 

Account Executives and District Business Development Contacts

Assistance with your account and Federal Reserve Bank services

 

Accounting Services

Assistance with account balance confirmation requests
Account open coordinators provide assistance to financial institutions during the account open process.
Accounting Services Customer Support
Assistance with correspondent/respondent changes (OC 1 – Appendix 2) and Accounting Information Services (AIS), including Account Management Information (AMI), the daily Statement of Account, and AIS Data files; and AIS Subscription Forms.
(800) 309-6156
Billing Operations Site and Service Charge Information
For questions about monthly Statement of Service Charges and the Service Charge Information application.
(800) 309-6156
For questions and assistance with Board Resolutions and the Official Authorization List
Assistance with Capital Stock
Assistance for financial institutions going through a merger or operations consolidation.

 

Central Bank

Alternate contact numbers in case of a Federal Reserve office relocation
Assistance with excess balance accounts
Assistance with reporting central accounts
Assistance with reserves administration enhancements
Assistance with term deposit facility

 

Check Services

Assistance with questions related to Check Adjustments, Check Processing, Check 21, image file transmission status, image quality rejects, verification of cash letter credits and availability, file acknowledgements, customer communications and operational updates. Assistance with Canadian Check processing and Foreign Check collection service, adjustments, return items and exchange rates.

 

FedACH® Services

Assistance with tasks related to timely and accurate processing of FedACH payments, maintaining integrity of the application, testing, monitoring processing to circumvent problems, and responding to questions related to customer payments processing.
Assistance explaining how your institution can optimize your processing flexibility and provide the tools your customers need to ensure time-critical electronic payments via our FedACH Services.

 

FedCash® Services

Assistance with FedCash Services, including ordering forms and supplies.
Alternate contact numbers in case of a Federal Reserve office relocation

 

Fedwire® Services

Assistance with individual transactions, funds subsidiary statements, research requests, problems with rejected messages, service set up and general funds transfer inquiries.
Assistance with any questions regarding Fedwire Services testing.

 

National Settlement Service

Operations and Testing Support
Federal Reserve Bank of New York - EROC
100 Orchard Street, Funds Transfer Dept - 1st
East Rutherford, NJ 07073
P: (800) 758-9403
F: (201) 531-3660

 

Treasury Services

Customer Support for Redeemed Savings Bond Clearing
The US Treasury provides information on purchasing and managing savings bonds and other Treasury securities.
Savings Bond Customer Support Contacts
Separately Sorted Savings Bonds Processing Site Addresses
US Mail, FedEx, UPS and other couriers:
Federal Reserve Bank of Atlanta
Check Department-Savings Bond Processing
1000 Peachtree Street NE
Atlanta, GA 30309-4470
Assistance with the processing of Savings Bonds.
(844) 284-2676

 

Webmaster

If you have questions about the site or would like to provide us feedback, including comments and/or suggestions for future enhancements, please send us an e-mail or use the online feedback form.

As part of our continued efforts to deliver timely information you need from the Federal Reserve Banks, we recently began a calling program to verify customer contact information. Financial Institutions may receive a call from a Federal Reserve Bank representative to update their contact information in our database.

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