The security and efficiency of payment resolutions matter now more than ever. Exception cases typically include sensitive data, including names and account numbers. However, the use of unencrypted email and fax to settle these exceptions is not inherently secure and introduces risk. Even within a secure environment, unintended recipients could potentially mishandle or even exploit sensitive information.
Why secure exception resolution matters
As highlighted in the recent Nacha ACH Operations Bulletin (Off-site), ACH network participants are encouraged to use secure electronic channels to communicate sensitive information and resolve ACH exceptions. The use of the Exception Resolution Service aligns with the industry’s need for a secure, efficient service for payment resolutions.
The Exception Resolution Service provides a secure exchange of exception case information between financial institutions. Designed as an efficient solution for institutions to monitor and respond to exception cases, the Exception Resolution Service eliminates labor-intensive processes and helps address time-sensitive customer needs.
Discover benefits of the Exception Resolution Service
- Send and receive exception cases for all FedACH® Services, including those processed by another operator, and FedNow® Service transactions
- View all cases sent or received by your institution within the last 13 months
- Search a two-year historical repository of FedACH transactions
- Easily export messages to a spreadsheet
Easily send and receive exception cases:
- Confirm that appropriate operations staff at your institution have the Exception Resolution Service Subscriber role in your FedLine® Solution. If not, an End User Authorization Contact (EUAC) for your institution can quickly modify or add this credential.
- Add or update the email address(es) where you want to receive case notifications in Section 3.3 of the Request Form (PDF).
- Encourage your staff to familiarize themselves with the service by visiting the Exception Resolution Service application in FedLine and reviewing resources. A training guide is also available in FedLine Training under “FedACH”.
Additional resources
Learn more about the Exception Resolution Service, different case types and how to submit exception cases in our quick reference guide. Contact the Support Center with additional questions.
