Contact
The Federal Reserve Banks are committed to providing you with the support you need when using our services. Use "Find Your Contacts" to create a directory customized to your ABA or find contact information by service area below.
Find Your Contacts
Click the "Search by ABA" button below to enter your institution's ABA number for a customized list of support contacts, including your relationship manager.
Search by ABA for a customized list of Federal Reserve Bank Services support contacts, including your relationship managerContacts by Product
FedLine® Solutions
Assistance with specialized technical support and service setup related to
FedLine® Solutions.
Relationship Manager Contacts
Assistance with your account and Federal Reserve Financial Services.
Accounting Services
Assistance with account balance confirmation requests.
Account open coordinators provide assistance to financial institutions during the account
open process.
Accounting Services Customer Support.
Assistance with correspondent/respondent changes (OC 1 – Appendix 2) and Accounting
Information Services (AIS), including Account Management Information (AMI), the daily Statement of
Account, and AIS Data files; and AIS Subscription Forms.
P: (800) 309-6156
P: (800) 309-6156
Billing Operations Site and Service Charge Information
For questions about monthly Statement of Service Charges and the Service Charge
Information application.
P: (800) 309-6156
P: (800) 309-6156
For questions and assistance with Certificate of Resolution and the Official Authorization
List.
Assistance with Capital Stock.
Assistance for financial institutions going through a merger or operations consolidation.
Central Bank
Alternate contact numbers in case of a Federal Reserve office relocation.
Assistance with credit risk management.
Assistance with excess balance accounts.
Assistance with Reporting Central accounts.
Assistance with reserves administration enhancements.
Assistance with the Term Deposit Facility.
FedACH® and Check Services
Assistance with questions related to processing payments, testing and maintaining
integrity of the FedACH and Check Services. Assistance with FedACH Risk®,
FedPayments® Insights, FedPayments Reporter, and FedDetect® Duplicate
Treasury Check Notifier Services, as well as Canadian Check processing and Foreign Check collection
service, Check Adjustments, return items and exchange rates.
FedCash® Services
Assistance with FedCash Services, including ordering forms and supplies.
Alternate contact numbers in case of a Federal Reserve office relocation.
FedNow® Service
Federal Reserve Bank Services Support Center – FedNow Service
Assistance with questions related to processing messages, reports, testing and other
general inquiries. For questions about enrolling in or implementing the FedNow Service, please contact
your relationship manager.
P: (833) 377-7827
P: (833) 377-7827
Fedwire® Funds and Fedwire Securities Services
Assistance with individual transactions, funds subsidiary statements, research requests,
problems with rejected messages, service setup and general funds transfer inquiries.
Assistance with any questions regarding Fedwire Services testing.
National Settlement Service
Operations and Testing Support
Federal Reserve Bank of New York - EROC
100 Orchard Street, Funds Transfer Dept - 1st
East Rutherford, NJ 07073
P: (833) 377-7827
100 Orchard Street, Funds Transfer Dept - 1st
East Rutherford, NJ 07073
P: (833) 377-7827
U.S. Department of the Treasury Services
Customer Support for Redeemed Savings Bond Clearing
The U.S. Treasury provides information on purchasing and managing savings bonds and other
Treasury securities.
Savings Bond Customer Support Contacts
Separately Sorted Savings Bonds Processing Site Addresses
U.S. Mail, FedEx, UPS and other couriers:
Federal Reserve Bank of Atlanta
Check Department-Savings Bond Processing
1000 Peachtree Street NE
Atlanta, GA 30309-4470
Federal Reserve Bank of Atlanta
Check Department-Savings Bond Processing
1000 Peachtree Street NE
Atlanta, GA 30309-4470
Assistance with the processing of Savings Bonds.
P: (844) 284-2676
P: (844) 284-2676
Media Contacts
- The FedNow Service – FedNow.Media@chi.frb.org
- Federal Reserve Financial Services – FRFS.Media@chi.frb.org
Speaker Requests
- Conferences, Webinars and Other Events – Request a Speaker from FRFS
Webmaster
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As part of our continued efforts to deliver timely information you need from the Federal Reserve Banks, we recently began a calling program to verify customer contact information. Financial Institutions may receive a call from a Federal Reserve Bank representative to update their contact information in our database.