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Know who to call with the Contact page

The Ops Stop provides your organization with a one-stop shop full of helpful operational resources offered by the Federal Reserve Banks. For this installment of the series, we are featuring the Contact page, which was designed to help you find the right assistance for your situation.

It can be difficult to decide who to contact when you have specific questions, concerns or requests. That’s why, with our Contact page, we’ve made it simple to access Federal Reserve Bank Services support across the entire Federal Reserve System. This centralized directory is designed to serve as a one-stop shop for your questions about who to contact and how.

Find Your Contacts is one of the most useful resources on this page. It creates a directory customized to your ABA. Through this tool, you can generate a customized list of Federal Reserve Bank Services support contacts, including your account executive. To use Find Your Contacts:

  1. Navigate to the “Search by ABA” box at the top of the page under “Find Your Contacts”
  2. Enter your organization’s nine-digit ABA number within the search bar
  3. Click “GO!”

You will then be taken to a new page displaying your organization’s customized directory for such areas as paper check processing, mergers, capital stock and savings bonds.

The Contact page also features an easy-to-use left navigation that helps you quickly locate contacts by service area. This includes contacts for:

  • Account Executives
  • Accounting Services
  • Central Bank
  • FedACH® and Check Services
  • FedCash® Services
  • FedLine® Solutions
  • Fedwire® Services
  • National Settlement Service
  • Treasury Services

Within each service area is a list of specialized contacts who can help address your specific situation. You’ll also find links to resources such as the Fast Facts poster (PDF), which can help you quickly identify who to call for answers to frequently asked questions related to FedCash Services and FedLine Solutions.

If you have questions about the® website itself or suggestions for improving it, the Contact page makes it easy to send an email to our webmaster. Your feedback is important to us, allowing us to better understand our customers’ experiences with the website and modify it accordingly.