The Ops Stop provides your organization with a one-stop shop full of helpful operational resources offered by the Federal Reserve Banks. For this installment of the series, we are featuring the Contact page, which can help you find the proper contact information you need.

Sometimes it can be challenging to determine who you should call when you have questions or are in need of support. Through the Contact page on our FRBservices.orgSM website, the Federal Reserve Banks remain committed to providing you with the support you need when using our services. To find the correct contact for your situation or question, the Contact page is designed to work as a centralized directory for a range of helpful resources.

One of the most powerful features on this page is Find Your Contacts, which creates a directory customized to your ABA. Through this tool, you can generate a customized list of Federal Reserve Bank Services support contacts, including your account executive. To use Find Your Contacts:

  1. Navigate to the “Search by ABA” box at the top of the page under “Find Your Contacts”
  2. Enter your organization’s nine-digit ABA number within the search bar
  3. Click “GO!”

You will now see a new page displaying your organization’s customized directory.

Additionally, the Contact page features an easy-to-use left navigation that helps you quickly locate contacts by service area. These include contacts for:

Within each of these sections is a list of specialized contacts who can help address your specific question or situation. You’ll also find links to resources such as the Fast Facts poster (PDF), which can help you quickly identify who to call for answers to frequently asked questions related to FedCash Services and FedLine Solutions.

The Contact page also contains help on finding support for other questions you may have, including those about the FRBservices.org website. In the Webmaster section of the page, you can access an online feedback form (Off-site) or send an email to our webmaster. This feedback is valuable to us and helps us gain insight into our customers’ experiences with FRBservices.org.

As always, for questions or comments related to Fed360, make sure to use the Email the Editor feature located in the left navigation of every page within Fed360. We appreciate all feedback about the publication, and look forward to hearing from you.