Customer Communications

The Federal Reserve Banks communicates frequently with customers regarding new services and operational changes; below you can find letters to customers by product and by district.

Browse by Product

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Account Services

Date Communication Title
Oct. 06, 2016 Integration Complete: Service Charge Information into Account Management Information (PDF)
Sep. 01, 2016 A New Version of the Account Management Guide is Available (PDF)
Apr. 07, 2016 Statement of Service Charge and Daily Statement of Account Changes (PDF)
Jan. 28, 2016 Detailed Information about Account Services Changes (PDF)
Dec. 18, 2015 Sign up/review and update contacts now to receive Capital Stock Reports via FedMail® Services (PDF)

Top of Page

Central Bank

Date Communication Title
Oct. 20, 2016 TDF Operation Results of October 20, 2016, Operation ID F66 (Off-site Link)
Oct. 13, 2016 TDF Operation Announcement of October 20, 2016, Operation ID F66 (Off-site Link)
Aug. 11, 2016 TDF Operation Results of August 11, 2016, Operation ID F65 (Off-site Link)
Aug. 4, 2016 TDF Operation Announcement of August 11, 2016, Operation ID F65 (Off-site Link)
Jun. 29, 2016 New Federal Reserve Collateral Margins Table (PDF)
May 19, 2016 TDF Operation Results of May 19, 2016, Operation ID F64 (Off-site Link)
May 12, 2016 TDF Operation Announcement of May 19, 2016, Operation ID F64 (Off-site Link)
Feb. 18, 2016 TDF Operation Results of February 18, 2016 Operation ID F63 (Off-site Link)
Feb. 17, 2016 TDF Operation Announcement of February 18, 2016 Operation ID F63 (Off-site Link)
Feb. 12, 2016 Federal Reserve announced plans to continue periodic testing of the Term Deposit Facility (TDF) (PDF)
Dec. 03, 2015 TDF Operation Results of December 3, 2015 Operation ID F62 (Off-site Link)
Dec. 02, 2015 TDF Operation Announcement of December 3, 2015 Operation ID F62 (Off-site Link)

Top of Page

Check Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
Oct. 7, 2016 Year-End Freeze Period for Check Services (PDF)
Oct. 3, 2016 Announcing Modification to 2017 Check Services Pricing (PDF)
Jul. 11, 2016 Announcing 2017 Check Services Pricing Changes (PDF)
Jun. 1, 2016 Updated June 3, 2016: Modified Mid-Day Forward Check 21 Deposit Options (PDF)

Top of Page

FedACH Services

Date Communication Title
Oct. 24, 2016 FedACH® Same Day Balancing Update (PDF)
Oct. 3, 2016 Announcing FedACH Services Pricing Change: Same Day Originated Batch Report (PDF)
Sep. 28, 2016 FedACH Services Settlement Tips (PDF)
Sep. 14, 2016 September 23 Implications for FedACH® File ID Modifiers (PDF)
Aug. 29, 2016 FedACH SameDay AJ19 Afternoon Return Files (PDF)
Aug. 23, 2016 Update - Revision to FedACH Services Operating Circular 4 (PDF)
Aug. 19, 2016 Final Reminder of Same Day ACH Readiness (PDF)
Aug. 11, 2016 Announcing FedACH SameDay Service Pricing (PDF)
Jul. 26, 2016 ACH Network Quality Fee (PDF)
Jun. 23, 2016 Same Day ACH Qualified Batch Reporting (PDF)
Jun. 2, 2016 Same Day ACH Testing Begins June 28, 2016 (PDF)
May 6, 2016 Same Day Entry Fee Billing Product Codes and New Accounting Transaction Codes for Same Day ACH (PDF)
Mar. 21, 2016 Same Day ACH New Processing Scenarios and Updated FAQs (PDF)
Mar. 14, 2016 Effective September 23, 2016, stale-dated ACH entries will result in a fee (PDF)
Jan. 29, 2016 Same Day ACH Resource Center Available (PDF)
Jan. 15, 2016 FedACH Services Posts Same Day ACH FAQ (PDF)
Jan. 14, 2016 Reminder: New FedACH Support Number (PDF)
Dec. 3, 2015 New FedACH Support Number (PDF)
Dec. 1, 2015 Discontinuation of FedGlobal® ACH Payments Account-to-Receiver Option (PDF)

Top of Page

FedCash Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
Oct. 24, 2016 Federal Reserve Bank of San Francisco's Phoenix Processing Center is converting to a new internal cash transactional system (PDF)
Oct. 20, 2016 Los Angeles Branch of the Federal Reserve Bank of San Francisco is converting to a new internal cash transactional system (PDF)
Oct. 17, 2016 Houston Branch of the Federal Reserve Bank of Dallas is converting to a new internal cash transactional system (PDF)
Oct. 7, 2016 Richmond Office of the Federal Reserve Bank of Richmond is converting to a new internal cash transactional system (PDF)
Sep. 19, 2016 Dallas office of the Federal Reserve Bank of Dallas is converting to a new internal cash transactional system (PDF)
Sep. 14, 2016 New Look for FedCash® Services Forms (PDF)
Sep. 12, 2016 Charlotte Branch of the Federal Reserve Bank of Richmond is converting to a new internal cash transactional system (PDF)
Aug. 25, 2016 San Francisco Office of the Federal Reserve Bank of San Francisco is converting to a new internal cash transactional system (PDF)
Aug. 24, 2016 2016 Holiday Currency Special Ordering Information Now Available
Aug. 15, 2016 Salt Lake City Branch of the Federal Reserve Bank of San Francisco is converting to a new internal cash transactional system (PDF)
Jul. 19, 2016 Currency Education Program: Report Suspect Counterfeits (PDF)
Jul. 18, 2016 El Paso Branch of the Federal Reserve Bank of Dallas is converting to a new internal cash transactional system (PDF)
Jun. 2, 2016 Update: Seattle Branch of the Federal Reserve Bank of San Francisco is Converting to a New Internal Cash Transactional System (PDF)
May 23, 2016 Seattle Branch of the Federal Reserve Bank of San Francisco is Converting to a New Internal Cash Transactional System (PDF)
May 9, 2016 Federal Reserve Banks temporarily suspend the acceptance of uncurrent coin deposits (PDF)
Apr. 11, 2016 FedCash Services revised Deposit Visual Reference Guide Now Available (PDF)
Dec. 8, 2015 Take Advantage of the Currency Education Program's New Online Training Module (PDF)
Dec. 4, 2015 Reminder – FedCash Services announce revisions to Operating Circular 2 and Cash Services Manual of Procedures effective January 4, 2016 (PDF)

Top of Page

FedComplete Packages

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
NA NA

Top of Page

FedLine Access Solutions

Date Communication Title
Apr. 28, 2016 Review Changes to Operating Circulars, Effective June 30, 2016 (PDF)
Feb. 10, 2016 Federal Reserve Banks end support for Internet Explorer® 9 and 10 (PDF)

Top of Page

Fedwire Services

Date Communication Title
Dec. 24, 2015 Federal Reserve Banks publish PFMI disclosures for Fedwire Services (PDF)
Dec. 16, 2015 Change to the Payment Order per Call Limit (PDF)

Top of Page

General

Date Communication Title
Oct. 26, 2016 Announcing 2017 Federal Reserve Financial Services Product and Fee Changes (PDF)

Top of Page

National Settlement Service

Date Communication Title
Dec. 17, 2015 Readiness to Expand National Settlement Service Operating Hours (PDF)

Top of Page

Treasury Services

Date Communication Title
Nov. 30, 2016 Early Savings Bond Redemptions Authorized in Minnesota Counties Affected by Severe Weather
Nov. 18, 2016 Early Savings Bond Redemptions Authorized in Virginia Counties Affected by Severe Weather - Updated November 18, 2016
Nov. 8, 2016 Early Savings Bond Redemptions Authorized in Florida Counties Affected by Severe Weather - Updated November 8, 2016
Nov. 8, 2016 Early Savings Bond Redemptions Authorized in North Carolina Counties Affected by Severe Weather - Updated November 8, 2016
Nov. 8, 2016 Early Savings Bond Redemptions Authorized in Virginia Counties Affected by Severe Weather
Oct. 28, 2016 Early Savings Bond Redemptions Authorized in Georgia Counties Affected by Severe Weather - Updated October 28, 2016
Oct. 26, 2016 Financial Institutions Asked to Submit Proposals to Operate Centralized Receivables Service by November 23, 2016 (PDF)
Oct. 18, 2016 Early Savings Bond Redemptions Authorized in Florida Counties Affected by Severe Weather
Oct. 18, 2016 Early Savings Bond Redemptions Authorized in Georgia Counties Affected by Severe Weather
Oct. 18, 2016 Early Savings Bond Redemptions Authorized in South Carolina Counties Affected by Severe Weather - Updated October 18, 2016
Aug. 16, 2016 Early Savings Bond Redemptions Authorized in Louisiana Parishes Affected by Severe Weather
Jun. 1, 2016 Fiscal Service Seeks Financial Institution Proposals for Lockbox Network (PDF)
Jan. 14, 2016 U.S. Treasury Has Updated The Guide To Cashing Savings Bonds (PDF)

Top of Page