At the Federal Reserve Banks, we understand the need to continually improve upon the technology used to secure our FedLine suite of services. As we previously shared in the May 2011 article, "Enhanced FedLine user authentication helps to ensure secure and reliable access to our services", we are upgrading the security framework for FedLine user authentication. These enhancements will help ensure that only authorized individuals have access to view our information services or transact payments. In the coming months, the Federal Reserve Banks will begin reaching out to FedCash® and Check Services FedLine Web® customers that will be transitioned to upgraded FedLine credentials.
In response to customer feedback, and in an effort to deliver increasingly effective and secure services, FedLine user authentication will be upgraded over the next few years. More specifically, Subscribers currently utilizing user IDs and passwords to access FedCash and/or Check Services via the FedLine Web access solution will be transitioned to upgraded FedLine credentials. Subscribers will be issued either FedLine security tokens or digital certificates, depending on their service usage. These upgraded credentials are already being issued to all new FedCash and Check Services FedLine Web Subscribers, as well as to FedCash and Check Services FedLine Web Subscribers who request changes or upgrades to their existing credentials.
One of the long-term authentication enhancements includes the migration of all FedLine customers to a FedLine security token to access Federal Reserve Bank Services, which is how the majority of our customers authenticate to FedLine access solutions today.
Beginning in the second quarter 2012, the Federal Reserve Banks will begin reaching out to select FedLine Web customers that will be transitioned to upgraded FedLine credentials, providing detailed instructions and next steps. We will work closely with End User Authorization Contacts (EUACs) at each organization to ensure a smooth and timely migration for their affected Subscribers. EUACs will be responsible for managing these changes and understanding which Subscriber credentials will be upgraded.
Throughout this process, the Customer Contact Center (CCC) will be available to support your organization and address any questions you may have. You can contact the CCC at (888) 333-7010, Option 1.
You can also visit our FedLine User Authentication Enhancements Resource Center for additional details about the authentication upgrades and an overview of what EUACs and Subscribers can do to prepare for these changes.
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