Contact Us

The Federal Reserve Banks are committed to providing you with the support you need when using our services. Use My FedDirectory to create a directory customized to your ABA or find contact information by service area below.

My FedDirectory®

Enter your institution's ABA number and click "GO" for a customized list of Federal Reserve Financial Services support contacts, including your account executive.

Webmaster

If you have questions about the site or would like to provide us feedback, including comments and/or suggestions for future enhancements, please send us e-mail or use the online feedback form.

Contacts by Product

Access Solutions
Customer Contact Center (CCC) Assistance with specialized technical support and service setup related to FedLine® Customer Access Solution.
Account Executives and Sales Contacts
Atlanta Minneapolis
Boston New York
Chicago Philadelphia
Cleveland Richmond
Dallas St. Louis
Kansas City San Francisco
National Account Program Customers
Account Services
Account Confirmation Request Assistance with account balance confirmation requests
Account Open Coordinators Account open coordinators provide assistance to financial institutions during the account open process.
Account Services Customer Support Assistance with correspondent/respondent changes (OC 1 – Appendix 5) and Accounting Information Services, including Account Management Information (AMI), Cash Management Services, notifications and end-of-day Statement files.
Billing Operations Site and Service Charge Information

For questions about monthly Statement of Service Charges and the Service Charge Information application.

(877) 330-BILL or
(877) 330-2455

Board Resolutions/Official Authorization List For questions and assistance with Board Resolutions and the Official Authorization List
Capital Stock Assistance with Capital Stock
Merger Coordinators Assistance for financial institutions going through a merger or operations consolidation.
Central Bank Services
Reserves Central District Contacts Assistance with reserves administration enhancements
Term Deposit Facility District Contacts Assistance with term deposit facility
Reporting and Reserves
Atlanta Minneapolis
Boston New York
Chicago Philadelphia
Cleveland Richmond
Dallas St. Louis
Kansas City San Francisco
Reporting and Reserves Business Continuity Contacts
Business Continuity Contacts Alternate contact numbers in case of a Federal Reserve office relocation
Check Services
Check Services Support, including:

Check Adjustments
Check 21/FedImage Archive
Paper Check Questions
LDRIN
Canadian Check Processing
Foreign Check Processing
Redeemed Savings Bond Processing
(877) FRB-CHKS or (877) 372-2457

Assistance with questions related to Check Adjustments, Check Processing, Check 21, image file transmission status, image quality rejects, verification of cash letter credits and availability, file acknowledgements, customer communications and operational updates. Assistance with Canadian Check processing and Foreign Check collection service, adjustments, return items and exchange rates.
FedACH® Services
FedACH Central Operations Support Sites Assistance with tasks related to timely and accurate processing of FedACH payments, maintaining integrity of the application, testing, monitoring processing to circumvent problems, and responding to questions related to customer payments processing.
FedACH Sales Specialists Assistance explaining how your institution can optimize your processing flexibility and provide the tools your customers need to ensure time-critical electronic payments via our FedACH Services.
FedCash® Services
Assistance with FedCash Services, including ordering forms and supplies.
Atlanta Minneapolis
Boston New York
Chicago Philadelphia
Cleveland Richmond
Dallas St. Louis
Kansas City San Francisco
Fedwire® Services
Wholesale Operations Sites Assistance with individual transactions, funds subsidiary statements, research requests, problems with rejected messages, service set up and general funds transfer inquiries.
Wholesale Testing Units Assistance with any questions regarding Fedwire Services testing.
National Settlement Service
Operations and Testing Support Assistance with questions related to processing of settlement files or testing requests.
Treasury Services
Customer Support for Redeemed Savings Bond Clearing (877) FRB-CHKS or (877) 372-2457
Savings Bonds (Consumers) (Off-site Link) The US Treasury provides information on purchasing and managing savings bonds and other Treasury securities.
Savings Bond Customer Support Contacts (800) 553-2663, Option 4 then Option 2
Separately Sorted Savings Bonds Processing Site Addresses US Mail, FedEx, UPS and other couriers:
Federal Reserve Bank of Atlanta
Check Department-Savings Bond Processing
1000 Peachtree Street NE
Atlanta, GA 30309-4470
Treasury Retail Securities Site Assistance with the processing of Savings Bonds.

(800) 553-2663, Option 4 then Option 3

As part of our continued efforts to deliver timely information you need from the Federal Reserve Banks, we recently began a calling program to verify customer contact information. Financial Institutions may receive a call from a Federal Reserve Bank representative to update their contact information in our database.

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