Customer Communications

The Federal Reserve Banks communicates frequently with customers regarding new services and operational changes; below you can find letters to customers by product and by district.

Browse by Product

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Access Solutions

Date Communication Title
Oct. 15, 2008 Lead Time Requirements and Testing Information for FedLine Direct and FedLine Command (PDF)

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Account Services

Date Communication Title
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Check Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
Jul. 6, 2009 Changes to the Return Item Retrieval and Information Retrieval Deadlines (PDF)
Jul. 2, 2009 Information Regarding Collection of State of California Registered Warrants (PDF)
Jul. 1, 2009 Federal Reserve Banks Announce Pricing of Paper Check Adjustment Requests and Documents-to-Follow (PDF)
Jun. 15, 2009 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
May 22, 2009 Check 21 Operations Freeze June 13-14, 2009 (PDF)
May 8, 2009 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
May 5, 2009 Canadian Item Processing to be Centralized at the Federal Reserve Bank of Cleveland (PDF)
May 5, 2009 Changes to FedImage® Archive Service (PDF)
May 5, 2009 CI Bulkdata Sunset July 1, 2009 (PDF)
May 5, 2009 2009 Check Adjustments Webinar Information Now Available (PDF)
Apr. 30, 2009 Federal Reserve Banks Announce Check 21 Validation Changes in Test Environment (PDF)
Apr. 10, 2009 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Mar. 13, 2009 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Feb. 27, 2009 Foreign Check Collection Service to be moved to the Federal Reserve Bank of Atlanta (PDF)
Feb. 13, 2009 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Jan. 30, 2009 Foreign Check Collection Service to Be Moved to the Federal Reserve Bank of Atlanta (PDF)
Jan. 15, 2009 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Jan. 5, 2009 Changes to Fractional Availability Percentages Take Effect March 1, 2009 (PDF)
Dec. 15, 2008 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Nov. 10, 2008 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Nov. 6, 2008 Federal Reserve Banks Announce Reduced Number of Check Processing Sites (PDF)
Oct. 31, 2008 Announcing 2009 Federal Reserve Financial Services Fees (PDF)
Oct. 31, 2008 Transportation Changes for Canadian and Foreign Cash Letters (PDF)
Oct. 31, 2008 Eliminating Consolidated Shipping Services for Forward and Return Cash Letters (PDF)
Oct 16, 2008 2008 Check Restructuring Acceleration Announcement (PDF)
Oct. 10, 2008 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Oct. 7, 2008 Economic Stabilization Act of 2008 implications on Check Explicit Float Customers (PDF)
Sep. 19, 2008 Check 21 Operations Freeze: October 25-26, 2008 (PDF)
Sep. 11, 2008 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Aug. 27, 2008 Delay in Check 21 Validation Changes in Test Environment (PDF)
Aug. 12, 2008 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Aug. 11, 2008 Federal Reserve Banks Announce Check 21 Validation Changes in Test Environment (PDF)
Aug. 8, 2008 Check 21 File Acknowledgements to be sent from FedMail® Application (PDF)

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FedACH® Services

Date Communication Title
May. 6, 2009 New FedACH Participation Agreement Effective June 1, 2009. No Changes Needed to Existing Agreements on File. (PDF)
Feb. 26, 2009 New Pricing Structure for FedACH Receivers (PDF)
Nov. 4, 2008 Federal Reserve Banks Offer International ACH Transaction (IAT) Testing (PDF)
Oct. 8, 2008 Reminder: NACHA has set November 3, 2008 as the deadline for ACH ODFIs to acknowledge direct access relationships (PDF)
Aug. 4, 2008 Effective Date for NACHA Rule for International ACH Payments Extended to September 18, 2009 (PDF)

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FedCash® Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
Apr. 14, 2009 Notice of De-obligation of Paper Food Coupons and Implications to Redemption Processes (PDF)
Nov. 3, 2008 Enhancements Now Available for FedCash Custodial Inventory Participants (PDF)
Oct. 28, 2008 Application Availability Notice for FedCash® Custodial Inventory Participants (PDF)
Oct. 10, 2008 Updated information on recent enhancements to FedCash Services via FedLine Web (PDF)
Oct. 6, 2008 Enhancements to FedCash® Services via the FedLine Web® Access Solution Now Available (PDF)

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Fedwire® Services

Date Communication Title
Jun. 1, 2009 Federal Reserve Banks Announce Price Change for the Fedwire Securities Service (PDF)
Oct. 21, 2008 November 2009 Format Changes for Cover Payments (PDF)
Oct. 20, 2008 Federal Reserve Banks and The Clearing House Issue Specifications for New Cover Payments Message Format (PDF)

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National Settlement Service

Date Communication Title
Oct. 31, 2008 Announcing 2009 Federal Reserve Financial Services Fees (PDF)

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Treasury Services

Date Communication Title
Apr. 24, 2009 Notice to Financial Institutions on the Upcoming Federal Economic Recovery Act Payments (PDF)
Sep. 15, 2008 Early Savings Bond Redemptions Authorized in Louisiana Parishes Affected by Recent Severe Weather
Sep. 15, 2008 Temporary Procedures for Making Federal Government Deposits (In the Wake of Hurricane Ike) (PDF)
Sep. 8, 2008 Notice to Financial Institutions Potentially in the Path of Hurricane Ike (PDF)
Aug. 29, 2008 Update! Notice to Financial Institutions Potentially
in the Path of Tropical Storm Gustav (PDF)
Aug. 28, 2008 Notice to Financial Institutions Potentially in the Path of Tropical Storm Gustav (PDF)

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