Customer Communications

The Federal Reserve Banks communicates frequently with customers regarding new services and operational changes; below you can find letters to customers by product and by district.

Browse by Product

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Access Solutions

Date Communication Title
Mar. 12, 2008 Availability of Account Services, Billings Services and DORPS application via FedLine Direct and FedLine Command (PDF)
Feb. 22, 2008 Updated FedLine® Documentation is Now Available (PDF)
Feb. 20, 2008 Notice to Customers Regarding Leap Year (PDF)
Feb. 12, 2008 FedPhone – New Password Reset Feature (PDF)
Nov. 6, 2007 Federal Reserve Banks announced 2008 price changes for Federal Reserve Financial Services (PDF)

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Account Services

Date Communication Title
Feb. 12, 2008 Change in Accounting Customer Support Service Contact Numbers (PDF)
Nov. 6, 2007 Federal Reserve Banks announced 2008 price changes for Federal Reserve Financial Services (PDF)

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Check Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
July. 1, 2008 New Pricing Policy for Carrier Documents Approaching (PDF)
Jun. 20, 2008 Canadian Item Processing to be Centralized at the Federal Reserve Bank of Minneapolis (PDF)
Jun. 16, 2008 Change in Federal Reserve Bank Operating Circular 3 Regarding the Reserve Banks’ Handling of Electronically Created Payment Orders (PDF)
Jun. 15, 2008 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Jun. 11, 2008 Check Adjustments Webinar Series Continues (PDF)
May 29, 2008 Billing Discrepancies for FedForward® Image Cash Letter Deposits (PDF)
May 27, 2008 Check 21 Enhancement Installation Requires Short Freeze Period (PDF)
May 19, 2008 Check 21 Enhancements Will be Implemented in the Production Environment Saturday, May 31, 2008 (PDF)
May 16, 2008 FedImage Gateway Interface Modifications (PDF)
May 13, 2008 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
May 2, 2008 Credit Availability Changes on Selected Other Fed Items (PDF)
May 1, 2008 Federal Reserve Banks Announce Price Changes for Paper Check Products (PDF)
Apr. 29, 2008 Hours Changed: Check 21 Freeze, May 9-10, 2008 (PDF)
Apr. 16, 2008 Elimination of City Zone in Restructured Federal Reserve Bank Offices
Apr. 14, 2008 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Apr. 1, 2008 Reserve Banks Announce Fuel Surcharge on All Paper Cash Letters (PDF)
Mar. 24, 2008 Four Check 21 Enhancements to be Available March 31st in Test Environment (PDF)
Mar. 14, 2008 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Feb. 25, 2008 New Pricing Policy for Carrier Documents (PDF)
Feb. 22, 2008 Changes in Check 21 Credit Availability Effective March 31, 2008 (PDF)
Feb. 15, 2008 Federal Reserve Announces New FedReceipt® Routing Numbers (PDF)
Feb. 7, 2008 Update on Duplicate Check 21 Items from February 5, 2008 (PDF)
Feb. 6, 2008 Notice of Duplicate Check 21 Items (PDF)
Jan. 31, 2008 Elimination of City Zone in Restructured Offices (PDF)
Jan. 25, 2008 Electronic Check Presentment and Image Information Service Announced (PDF)
Jan. 14, 2008 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Dec. 26, 2007 Federal Reserve Bank of Cleveland Check Processing Issues (PDF)
Dec. 10, 2007 Federal Reserve Announces New FedReceipt Routing Numbers (PDF)
Nov. 6, 2007 Federal Reserve Banks announced 2008 price changes for Federal Reserve Financial Services (PDF)
Nov. 28, 2007 Legacy Payor Vendor Letter November 2007 (PDF)
Oct. 1, 2007 Utica Office Check Processing Move (PDF)
Sep. 28, 2007 Federal Reserve Bank of St. Louis Check Processing Issues (PDF)
Aug. 9, 2007 New Deposit Option for Nashville Depositors – Regional Mixed Product (PDF)
Aug. 9, 2007 Expansion of Regional Mixed Product to Include Nashville Items (PDF)
Aug. 9, 2007 Change in Nashville Nationwide City Sort (NCS) Deposit Deadline (PDF)
Aug. 1, 2007 New Deadline for Deferment Requests (PDF)
Jul. 20, 2007 Availability Changes for Check 21-Related FedForward® and FedReturn® Services (PDF)
Jul. 3, 2007 Fraudulent Checks - Alert (PDF)

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FedACH® Services

Date Communication Title
Mar. 20, 2008 New NACHA Rule for International ACH Payments Takes Effect in One Year (PDF)
Nov. 6, 2007 Federal Reserve Banks announced 2008 price changes for Federal Reserve Financial Services (PDF)

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FedCash® Services

If you don't find the communication you are looking for, browse by district for more specific district customer communications.

Date Communication Title
Jun. 20, 2008 Contaminated Coin & Currency Procedures During Special Circumstances (PDF)
May 12, 2008 The John Quincy Adams $1 Coin, the sixth coin in the Presidential $ Coin Program, will be available for special order beginning May 1.
Jan. 15, 2008 The James Monroe $1 Coin, the fifth coin in the Presidential $ Coin Program, will be available for special order beginning January 31. (PDF)
Nov. 6, 2007 Federal Reserve Banks announced 2008 price changes for Federal Reserve Financial Services (PDF)

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Fedwire® Services

Date Communication Title
June. 16, 2008 Process Changes for Offline Fedwire® Funds and Fedwire Securities Customers Effective June 30 (PDF)
Feb. 15, 2008 Fedwire Funds Format Survey - Possible changes for Cover Payments and Business Remittance Information
Jan. 14, 2008 Federal Reserve Banks to offer Fedwire Securities Service - CUSIP Directory via FedLine Advantage. (PDF)
Nov. 6, 2007 Federal Reserve Banks announced 2008 price changes for Federal Reserve Financial Services (PDF)

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National Settlement Service

Date Communication Title
Nov. 6, 2007 Federal Reserve Banks announced 2008 price changes for Federal Reserve Financial Services (PDF)

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Treasury Services

Date Communication Title
Jun. 16, 2008 Early Savings Bond Redemptions Authorized in Areas Affected by Recent Storms
Jun. 10, 2008 U.S. Treasury Introduces Direct Express® Debit Card for Social Security Payments (PDF)
Jun. 2, 2008 Early Savings Bond Redemptions Authorized in Areas Affected by Recent Storms
May 20, 2008 Treasury Check Verification Application and Security Features (PDF)
May 1, 2008 Your Immediate Action is Requested Regarding Future
Changes to the Check and EFT Reclamation Process (DOC)
Apr. 11, 2008 Notice to Financial Institutions Regarding Economic Stimulus Payments (PDF)
Mar. 28, 2008 Early Savings Bond Redemptions Authorized in Areas Affected by Recent Storms
Feb. 22, 2008 Update: Social Security Number Suppression in ACH Payments – Change in Format of Data in the Individual Identification Field (PDF)
Feb. 13, 2008 Early Savings Bond Redemptions Authorized in Areas of Alabama, Arkansas, Kentucky and Tennessee Affected by Recent Storms
Jan. 18, 2008 Social Security Number Suppression in ACH Payments – Change in Format of Data in the Individual Identification Field (PDF)
Jan. 4, 2008 U.S. Treasury to Launch Prepaid Cards for Unbanked Social Security, SSI Benefit Recipients (Off-site Link)
Dec. 20, 2007 Payroll savings bonds purchase limit announcement (Minneapolis) (PDF)
Dec. 20, 2007 Payroll savings bonds purchase limit announcement (Pittsburgh) (PDF)
Dec. 4, 2007 Annual Purchase Limit for Savings Bonds Set at $5,000 (PDF)
Oct. 19, 2007 U.S. Treasury's FMS Releases Notice to Financial Institutions: Bidding of Banking Services for Over the Counter Revenue Collection Services (Off-site Link)

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