FedLine® Access Solutions Frequently Asked Questions

Federal Reserve Financial Services is committed to providing the answers and information you need. Answers to many of our customers most frequently asked questions can be found using the links below.

If your question is not answered by the information provided on the site, My FedDirectory® provides a comprehensive list of service and support contacts who can assist you.

General Questions

Q: What are FedLine Customer Access Solutions?

A: FedLine Customer Access Solutions are a full suite of reliable and flexible access options that offer multiple electronic access solutions and valuable accounting information services for just one fee. These FedLine Customer Access Solutions are customer-driven and technology-focused, offering simplicity and interoperability with customers' business systems.

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Q: What are some of the benefits of FedLine Customer Access Solutions?

A: FedLine Customer Access Solutions:

  • Simplify doing business with the Federal Reserve Banks
  • Offer multiple access solutions and valuable accounting information for just one monthly fee
  • Provide cost-effective methods of getting information to make business decisions throughout the day

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Q: Will I be charged the monthly FedMail fee if I use another electronic access solution from the Federal Reserve Banks?

A: Customers who do not use any other Electronic Access Solution and receive a priced service over FedMail email will be charged the monthly fee per routing transit (ABA) number for unlimited email addresses per ABA. Customers who only receive their accounting statement (Account Holders), monthly Billing Statement or check adjustments through FedMail Email will not be charged the monthly fee. If a customer accesses priced services over another Federal Reserve electronic access channel, FedMail email will be provided as part of the combined price. Please refer to the current Access Solutions Fee Schedule for fee information.

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