The Federal Reserve System's FedCash Services processes orders for currency and coin and accepts deposits of excess fit and unfit currency and excess coin from domestic and international depository financial institutions.
Orders are typically made via FedLine Web®.
Disruptions to Federal Reserve FedCash Services will typically take two forms: network outages, and building or other site-specific disruptions. Financial institutions will be notified of a disruption based on the type of outage, as well as your local Federal Reserve office’s availability and notification procedures. For large-scale disruptions, customers may receive notification on FedLine Web, or on this Web site.
In the event of an outage that affects the automated Cash ordering systems at a Federal Reserve office, the processing of FedLine Web orders may be suspended until such a time as the affected system is restored. When automated ordering systems are unavailable, Cash customers can place orders for currency or coin via telephone or facsimile, and the orders will be processed manually. If you cannot use your normal ordering channels, please call your local Federal Reserve office.
Federal Reserve FedCash operations may be affected by inclement weather (hurricane, flooding, snowstorms, etc.), power outages, and other events. Such events may cause disruptions to normal Federal Reserve office operations, as well as to local transportation networks and other key infrastructure. If your local Federal Reserve office becomes inaccessible for an extended period of time, your financial institution may be directed to place orders with other Federal Reserve offices. Federal Reserve offices have established various means of informing customers of such events. To learn more about how your local Federal Reserve office will respond to a site-specific disruption, please refer to your local Reserve Bank's business continuity information.
If our automated cash ordering systems are unavailable, or if you need to speak with somebody at your local Federal Reserve office, emergency contact numbers are available for all FedCash offices.
If a major disruption to service occurs, your local Federal Reserve office may not be able to meet your ordinary needs for currency and coin. If you experience such a disruption to your normal currency and coin supply resulting from an emergency situation, you may want to consider the following:
Federal Reserve System FedCash Services has devoted significant attention and resources to reduce the likelihood of a service disruption, and to ensure a quick recovery in case problems do occur. However, and particularly in the early stages of a problem, your institution may encounter a temporary disruption in normal service levels. This may include, but is not necessarily limited to, the following:
Your institution may experience delays in receiving debits and credits for currency and coin orders and deposits.
In the event of an emergency, temporary restrictions may be placed on the amount of currency and coin your institution can order from a particular Federal Reserve office.
Disruptions that affect Federal Reserve FedCash operations may cause your institution to experience delays in shipments. If a Federal Reserve office is aware of an incoming shipment, and is in a position to do so, they may work with your institution’s armored carrier to redirect that shipment.
Your institution should expect changes in pickup and delivery schedules.
Though it is usually depository institutions (DIs) that hire armored carrier services, during business continuity events, the Fed may communicate with carriers directly about Fed operations or obtain armored carrier services on its own behalf. No communications or actions by the Fed are intended to interfere with the carrier-DI business relationship.
Continue to use the designated site for pickups and deliveries until your institution has been notified that the Federal Reserve office has returned to normal business operations.
Address comments and questions to the Financial Services Webmaster.
©2013 Federal Reserve Banks